COOL TODDLERS STRIVES ON CUSTOMER SATISFACTION AND IN SO, WE DESCRIBE EVERY ITEM TO THE TEE IN HOPES OF GETTING YOU THAT UNIQUE ITEM YOU ARE LOOKING FOR.
All sales are final upon placing the order. We are unable to cancel your order once it has been processed and/or shipped.
If you cancel your order (within 24 hours after purchase timestamp) BEFORE it has been processed and/or shipped, you may be granted a refund but you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
We implement this rule strictly because of the nature of our business. We provide “on demand” products which mean that when a customer orders, we manufacture the product then fulfill it. The order made by the customer serves as an agreement, a binding contract which tells us to manufacture what the customer wants to receive, thus making this rule fair to both parties.
- Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Cool Toddlers. The buyer should make sure he or she wants to buy the items before submitting an order, not after.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order.
After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Refunds are only given if there is a defect and/or item is broken or if item has not been received past the 5 weeks due to a clerical error on our side. We will be responsible for every mistake on our side. If you have any questions on if you qualify for a refund, please contact us at firstname.lastname@example.org
We offer replacements for any items that may have been received as defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Note that you have to contact us before you initiate any requests. We reserve the right to approve or disapprove your refund requests depending if we see fit with our policy or a violation against our policy.
Returns (if eligible)
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will NOT be eligible for refund. You MUST contact us within 3 days after the product after is delivered to you.
Request your Return Authorization by emailing firstname.lastname@example.org with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the designated address of the warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com